An introduction by Adjunct Professor Kirsti Lindberg-Repo on her recent book titled Titans of Service, Building Strategic Service Leadership. A passionate brand enthusiast, recognized expert in the academic field and a believer for strong brands with a story. Her expertise primarily covers the fields of Brand Management, Service Marketing and Integrated Marketing Communications. Kirsti will reveal new frameworks that are needed to help companies to grow, reach higher profits and achieve competitive advantage in today’s demanding marketplace.

“To be a leader in today’s service economy demands a new strategic service leadership mindset.”

WANT TO KNOW...

How does Supercell employees generate organizational growth?

How does Tinder App create competitive advantage?

How do companies in Singapore measure customer satisfaction?

and many more...